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A small peek behind Google’s healthcare curtain

by Tony Chen

We’ve been anxiously watching Google and Microsoft developments into the healthcare arena. Just a few weeks ago, both Vince and I reported on Microsoft’s new HealthVault product. Fred also had a nice post on Google’s PHR challenge.

Yesterday, Google’s new health chief, Marisa Mayer gave us a few more hints on where Google is heading:

mayer

“If you look at health care, there’s already a huge user need, people are already using Google more than any other tool on the Web to find health information… And the health care industry generates a huge amount of information every year. It’s a natural core competency for us, to understand how to organize all that data”

Mayer also addresses physicians:

“The goal for a lot of doctors is how many patients can they see in a day… That means their minutes per patient has got to go down, and the less time they have to spend finding and going over patient records the better. Ultimately we will design a product that’s useful for users, and also helps doctors do their job more quickly and more efficiently.”

Mayer also confirmed that they are testing a prototype platform that includes: personal medical records, health care-related search features, diet and exercise regimens, a localized “find a doctor” application.

A few observations:
- Interesting that Google has their search guru leading this healthcare vertical (versus a healthcare person, tech/engineer person, or a product management person).
- Google’s strategy seems to be quite similar to Microsoft (or maybe it’s vice versa). Scratch the two biggest consumer healthcare itches - proactive health management & proactive health info search. However, Google acknowledged and addressed physicians also. Yes, consumer-driven healthcare will be big, but it will play out differently in healthcare. Google realizes it has to meet the needs of two sets of customers: consumers and physicians. I think Microsoft gets this, too, though their Azyzzi efforts seem to be untied to Health Vault.
- I’m still uncomfortable with the idea of having Google (or Microsoft) managing/storing my health records, anyone else feel the same way?


3 Comments »

[…] new health chief, Marisa Mayer gave us a few more hints on where Google is heading.” Article Tony Chen, World Health Care Blog, 18 October […]

  Renata wrote @ October 18th, 2007 at 9:12 pm

Google Health has been a work in progress for almost two years. They will pace themselves and carefully deploy a product that will RESPECT and serve BOTH consumer and physician/medical professional constituents - equally. Marissa, Missy, Eric and the entire team are deeply committed to the consumer ease of experience and creating a product that has relevance and meaning — engendering TRUST. To that extent, notwithstanding the money that can be made — they will be ahead of the historical healthcare players who profit by consumers, but do not respect or serve their needs as their priority. Consumers are not stupid. They, for the most part TRUST Google. Google knows their success pivots on TRUST. They know the consequences and the benefits of earning that TRUST each and every day. We’re with you Marissa, Missy, Eric…. Google Health “trusted tester”

  Rob O’Donnell wrote @ March 26th, 2008 at 12:04 pm

Who better to undertake this effort? Individuals “own” their personal health information. but the institutions who provide health care have no workable means of providing their cliens these records in convenient form. I have seen countless instances of missed opportunities for appropriate interventions, expensive and needless test duplication, and a continuing real need for life course health records to determine proper, efficient, and effective treatment.
Google appears to be showing extraordinary vision (and real skill) in helping to avert the impending financial and service delivery crisis which faces us as a nation. Recent data points to the fact that he US Government pays for more than half of all health services in the US either directly or indirectly. Medical costs continue to rise, service continues to decline, and consumers are increasingly disgruntled.
The type of Health Record suggested here and in other articles about this project could very well improve services and reduce costs.

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