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Very, very few hospitals actually deliver or practice patient centered care. For most hospitals, the patient satisfaction that really matters is the one that only exists as an abstraction of satisfaction scores. I have worked with many hospitals who hold fast to the goal of treating every patient the same. The truth is, if hospitals did that most patients in their care would die. It’s strange how hospitals work very hard to tailor their medical care to patients based on their physical condition, but take the absolute opposite approach when dealing with the state of patient perceptions, expectations or behavior and how those might impact the long term success of treatment.

All you need is love? As much as I like the song, true patient centered care needs more.

Try it . . . There’s nothing like it. Visit us sometime. You won’t believe it.

[…] Jacobs指出了医院在旧时代的特征： The hospitals of the 80’s and 90s were not exactly user friendly places, and many of the […]

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